Monro Muffler Brake

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Monro Muffler Brake, Inc. is a U.S.-based automotive service company that specializes in oil changes, brake repairs, exhaust systems, suspension services, and general maintenance for cars and light trucks. The company was founded in 1957 and is headquartered in Rochester, New York. It is the largest chain of company-operated and franchised automotive service centers in the United States, with locations in the Northeast, Mid-Atlantic, and Midwest regions. The company’s mission is to provide high-quality, convenient, and affordable automotive services to its customers.
History
Monro Muffler Brake, Inc. was founded in 1957 by Charles August in Rochester, New York. Originally named Monro Muffler, the company started as a single location specializing in manufacturing and installing mufflers. In 1966, the company expanded to include brake services and rebranded as Monro Muffler Brake. In the following years, Monro Muffler Brake continued to expand its services and operations, acquiring and merging with other auto repair companies.
In 1991, Monro Muffler Brake became a publicly-traded company on the NASDAQ stock exchange. By 2004, the company had over 520 locations across the Northeast, Mid-Atlantic, and Midwest regions. In 2006, Monro Muffler Brake was ranked as the second-largest independent automotive service chain in the United States. Today, the company operates over 1,200 locations in 30 states.
Services
Monro Muffler Brake offers a wide range of automotive services, including oil changes, brake repairs, exhaust systems, suspension services, and general maintenance. The company also offers tire services, such as tire rotations and wheel alignments.
Monro Muffler Brake promotes its “The Lowest Total Price Guarantee” promise to its customers, which ensures that its service prices are competitive and comparable to other major competitors. The company also offers various discount and promotional offers, including online coupons, to help customers save on their services.
Community involvement
Monro Muffler Brake is involved in various community initiatives, including fundraising campaigns and partnerships with local organizations. The company has a longstanding partnership with the Breast Cancer Research Foundation (BCRF) and has raised over $1 million for breast cancer research through its annual Brakes for Breasts fundraising campaign. Monro Muffler Brake also partners with local organizations to support community events and charities.

1. Established Brand: Monro Muffler Brake is a well-known and established brand in the automotive repair industry. The company has been in operation for over 60 years and has built a strong reputation for providing high-quality services to its customers.
2. Wide Range of Services: Monro Muffler Brake offers a wide range of services, including muffler and exhaust system repairs, brake services, oil changes, and other automotive maintenance and repair services.
3. Nationwide Network: Monro Muffler Brake has a vast network of over 1,250 company-owned and franchised stores across 32 states in the United States, making it easily accessible to customers.
4. High-Quality Standards: The company has a strong commitment to providing high-quality services to its customers. It has strict standards for the training and certification of its technicians and uses top-of-the-line equipment and tools.
5. Customer Satisfaction Focus: Monro Muffler Brake puts a strong emphasis on customer satisfaction. It offers a customer satisfaction guarantee and has a dedicated customer service team to address any issues.
6. Community Involvement: The company is involved in various community initiatives and charitable organizations, showcasing its commitment to giving back to the communities it serves.
7. Special Promotions and Loyalty Programs: Monro Muffler Brake regularly offers special promotions and discounts to its customers and has a loyalty program that rewards repeat customers with discounts and other benefits.
8. Environmentally Friendly Practices: The company strives to reduce its environmental impact by implementing eco-friendly practices, such as recycling and using eco-friendly products.
9. Awards and Recognition: Monro Muffler Brake has been recognized for its excellence in customer service and business performance, including being named the #1 Auto Service Chain by Tire Business Magazine.
10. Digital Presence: The company has a strong digital presence, with a user-friendly website and active social media presence, making it easier for customers to connect with the company and stay updated about its services and promotions.