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Genpact
Genpact

Services & consulting / Business process outsourcing

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Risks

1. Reputational Risk: Genpact’s business model is based on providing low-cost, outsourced labor to its clients. If its employees don't provide quality services, this could damage the company's reputation and its relationships with its customers.


2. Security Risk: Genpact's business model relies heavily on technology and data to manage workflow, communications and customer data. The company must ensure that its systems are secure and up-to-date to protect against data breaches and cyber-attacks.


3. Labor Risk: Genpact relies heavily on a large, worldwide network of workers. The company must ensure that it is in compliance with local labor laws and regulations and maintains an adequate level of support for its workforce.


4. Compliance Risk: Outsourcing poses numerous compliance risks for Genpact, as it must ensure that its clients adhere to relevant domestic and international laws, rules and regulations. If it fails to do so, the company could face significant fines or penalties.


5. Technology Risk: Technology risk is inherent in Genpact’s operations, as it depends on the accuracy and effectiveness of its tech infrastructure. Failures in this area can lead to lost customers, lowered productivity and greater security vulnerabilities.


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