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Medibank
Medibank

Insurance and reinsurance / Health insurance

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Risks

1. Investment Risk: Medibank invests money collected from policyholders in order to create a profit. That means if the investments are not properly managed, the company could lose money and face financial risk.


2. Reputational Risk: A misstep in customer service, or an unethical product offering, can cause a PR disaster and damage a company's reputation. This kind of risk is particularly relevant to Medibank because, as an insurance provider, trust is essential, so even small missteps can have a large impact.


3. Operational Risk: Medibank faces operational risk due to the complexity of its products. As a health insurance provider, there are many different customer types, and the company must constantly manage and update its IT infrastructure to ensure the coverages they provide can fit these varying customer needs. If this infrastructure is not properly managed, it can lead to significant operational issues.


4. Regulatory Risk: The insurance industry is highly regulated, and any failure to comply with the applicable regulations can result in fines, penalties, or other sanctions. This can lead to significant financial losses and damage to Medibank's reputation.


5. Cyber Risk: Cybersecurity threats are an ever-growing risk, and all companies must remain vigilant to protect their data. As an insurance provider, Medibank is particularly vulnerable to cyber threats as it stores sensitive personal customer information which, if breached, can leave the company exposed to both financial and reputational damage.


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