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Teleperformance
Teleperformance

Services & consulting / Business process outsourcing

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Risks

1. Data Privacy and Security Risks: Teleperformance processes large amounts of personal and sensitive data from its customers and partners. As it operates in different countries around the world, it faces the risk of non-compliance with relevant privacy regulations, as well as risks associated with inadequate protection of customer data from theft and misuse.


2. Financial and Regulatory Risks: Teleperformance faces risks related to the regulations imposed on its business operations by government agencies in the countries in which it operates. It is also subject to the risks associated with exchange rate fluctuations and its operations rely on the availability of financing at a reasonable cost.


3. Technology and Innovation Risks: To maintain its competitive edge, Teleperformance needs to stay on top of the latest industry trends and developments and invest in modern technology solutions. The risk of failing to make timely investments in technology could result in losses in productivity or customer satisfaction.


4. Reputational Risks: Teleperformance provides customer service and technical support solutions to its clients, and its reputation is dependent on the level of service and quality that it provides. Any failure to meet customer expectations or handle customer complaints can result in reputational damage.


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