Teleperformance

Teleperformance is a multinational business process outsourcing company that provides customer service, technical support, and other related services for clients around the world. The company was founded in 1978 in Paris, France and has since expanded to over 80 countries with more than 300,000 employees. Teleperformance serves a wide range of industries including telecommunications, banking, healthcare, and retail. They pride themselves on delivering exceptional customer experiences and providing innovative solutions for their clients. With a strong global presence and a commitment to constant evolution, Teleperformance has become one of the leading outsourcing companies in the world.

1. Global Presence: Teleperformance has a strong global presence with operations in over 80 countries and serving clients in more than 170 markets.
2. Industry Leader: The company is a recognized leader in the customer experience management industry, with a track record of delivering high-quality and innovative solutions for over 40 years.
3. Commitment to Diversity and Inclusion: Teleperformance values diversity and inclusion in its workplace. The company has a diverse and multicultural workforce, with over 330,000 employees from different backgrounds and nationalities.
4. Advanced Technology and Solutions: Teleperformance leverages advanced technology and solutions to enhance customer experience and optimize business processes. This includes artificial intelligence, automation, and cloud-based platforms.
5. Strong Partnership with Global Brands: The company has established strong partnerships with some of the world's leading brands, providing them with customized, end-to-end solutions for their customer service needs.
6. Employee Engagement and Development: Teleperformance values its employees and invests in their development and well-being. The company has various training programs and initiatives to engage and empower its employees.
7. Social Responsibility: The company has a strong commitment to social responsibility and sustainability. Teleperformance runs various programs and initiatives to support the communities in which it operates.
8. Awards and Recognitions: Teleperformance has received numerous awards and recognitions for its excellence in customer service, employee engagement, and corporate responsibility.
9. Innovative Services: The company offers a wide range of innovative services, including omnichannel customer experience solutions, digital marketing, and sales support, that help clients to stay ahead in the competitive market.
10. Customer-Centric Approach: Teleperformance has a strong focus on delivering exceptional customer experiences. The company uses advanced data analytics and customer insights to tailor its services to meet the unique needs of each client.

The Teleperformance company's business model focuses on offering outsourced customer experience management services to various industries, including telecommunications, financial services, healthcare, retail, and technology. The company's services include customer service, technical support, sales, marketing, and analytics, all delivered through various channels such as phone, email, chat, social media, and self-service options. Teleperformance's business model relies on building long-term partnerships with clients, leveraging advanced technology and data-driven solutions to improve customer engagement and satisfaction and ultimately drive business growth for its clients. The company also emphasizes its global reach and diverse workforce, with operations in 80 countries and a team of over 330,000 employees, to provide multilingual and culturally-sensitive support to its clients' customers around the world.

- Teleperformance is a global outsourcing company headquartered in Paris, France.
- The company was founded in 1978 by Daniel Julien and has since grown to become the world’s largest outsourced customer experience management firm.
- Teleperformance operates in over 80 countries and has over 330,000 employees, making it one of the largest employers in the world.
- In 2019, Teleperformance generated over €5 billion in revenue.
- The company provides a wide range of services including customer care, technical support, sales, and market research for various industries such as healthcare, telecommunications, financial services, and e-commerce.
- Teleperformance has received numerous awards and recognition for its commitment to excellence, including being named a Leader in Gartner’s Magic Quadrant for Customer Management Contact Center Outsourcing for 11 consecutive years.
- The company has also been recognized for its corporate social responsibility initiatives, including its commitment to diversity and inclusion and its efforts to reduce its carbon footprint.
- In 2020, during the COVID-19 pandemic, Teleperformance was able to quickly adapt its operations to a fully remote and virtual work environment, ensuring the safety and well-being of its employees while maintaining high levels of service for its clients.
- Teleperformance continues to grow and expand through strategic partnerships, acquisitions, and investments in new technologies such as artificial intelligence and automation.